PRIVACY POLICY

EXPHYS is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.


We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), associated with National Privacy Principles (NPPs). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.


A copy of the Australian Privacy Principles (APPs) may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au


What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, date of birth, email addresses, and telephone numbers.


This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.exphys.com.au, from media and publications, from other publicly available sources, from online cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.


We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.


When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, we may be provided your Personal Information by third parties to provide quality services to you. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.


Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.


When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information will be kept by us for a minimum of 7 years, pursuant to the Health Records and Information Privacy Act 2002.


Access to your Personal Information

You may access the Personal Information we hold about you, and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.


EXPHYS will charge a fee in most instances for the provision of providing you access, and a copy of your Personal Information, due to the administration cost incurred by us.


To protect your Personal Information, we will require identification from you, before providing you access and/or releasing the requested information.


Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


Policy Updates

This Policy may change from time to time and is available on our website, www.exphys.com.au/privacy-policy.


Privacy Policy Enquiries and Complaints

If you have any enquiries or complaints about our Privacy Policy, please contact us at:

  • Privacy Officer, EXPHYS, Suite 3.02, 453B Captain Cook Drive, Woolooware, Sydney NSW 2230, Australia
  • info@exphys.com.au
  • 1800 EXPHYS (397 497) (+61-2-9002-5960)

Last Updated: August 2024

Share by: